Returns & Exchanges
At Katto, we want you to be completely satisfied with your home essentials. If your purchase isn't the perfect fit for your space, we offer a 30-day return window for all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing