Frequently Asked Questions
Everything you need to know about bringing Katto into your home.
What materials are used in Katto home products?
We prioritize sustainability and durability, using premium materials such as FSC-certified wood, organic cotton, and high-grade ceramics to ensure your home essentials last for years.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for home decor?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or personalized furniture pieces are final sale.
Do you offer international shipping?
Yes, Katto ships to over 50 countries. Shipping costs and delivery timelines vary by location and will be calculated automatically during the checkout process.
How can I track the status of my delivery?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your package's progress.
Are Katto products covered by a warranty?
All our furniture and hardware items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.